How to choose the right social media platforms for your business
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benefits of virtually connecting with individuals across the globe has never been more apparent than in 2020. With a reported 13% increase in social media users at the start of 2021, there are now 4.33 billion social media users worldwide. A significant social media presence and efficient digital strategy are among the key driving factors for a successful business.
The main focus here isn’t whether social media is important- that is evident! But rather, what platforms should your business focus on.
First things first, it’s important to consider the following in your journey to determining which platforms work best with your business.
Identify your current demographic
- How old is your typical customer?
- How would you describe their personality?
- Are they male or female?
- What is their education and income level?
- Where are they located?
By answering these questions, you can build a portfolio for your current clientele and thereby get one step closer to determining your key platforms.
Determine your main target demographic
Determining your target audience includes finding your primary and secondary target audience. Your primary target audience is the group of consumers that a business thinks is most likely to purchase their product.
It is a group of individuals that may easily be converted to consumers.
The secondary target audience is the next audience that most appeals to your company and brand. You can also create a portfolio for your primary and secondary audience by answering the questions above.
Think about the type of content you normally create or would want to create
Choosing the right social media platforms includes thinking about the nature of your business- if your company is B2B (business to business) or B2C (busines to consumer). Defining this will help direct the nature of your content and the platforms you’ll be using.
A B2B marketing strategy generally focuses on LinkedIn and Twitter due to the personal connections and prospects. A B2C company would lean towards Facebook and Instagram for the visual engagement and awareness. However, it’s important to note that there is no one rule fits all, a B2B company may choose a different route- it all depends on your business goals and target audience!
Your brand image, industry and target audience are just a few examples of content type determinants. Content varies from videos to blog posts, live videos, eBooks, images… depending on the content you choose to focus on, you can narrow down what platforms you want to join- different types of content excel on specific platforms.
What platforms is your current audience using
You can find which platforms your audience uses by simply conducting a customer survey asking questions like what social platforms they use or an indirect approach would include researching your main competitors and determining which platforms they mainly use.
Researching the platforms’ demographic will also help you determine what platform your audience is using.
Conclusion
To wrap this up, a general rule to get you started on this journey: define your goals and go where your audience is! Remember: Don’t spread your content on every platform. After you’ve determined these factors focus on 2 to 3 platforms.
With the constantly increasing number of social media platforms and users, we understand that it may be overwhelming and sometimes frustrating to figure out your digital strategy for social media. At phoenix our digital marketers can help simplify this journey for you and create your visionary campaign!
4 Marketing Strategy Tips For Laboratory Services
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order to grow and bring your business to the next level you need to have an effective marketing strategy and this is no different if your business is a laboratory. Effective marketing is the key to success and now more than ever, it is important to focus on E-marketing as everything is available online.
Read through the following tips to give you a head start on your marketing strategy or to optimize your current strategy!
Create an effective website
Build a website that responds to the patient or client needs. Supply your audience with background information about your lab in order to answer any initial questions that they may have.
It is important to create a website that is visually appealing and has a user-friendly interface. Make sure your website is representative of your identity and contains clear images of the lab in order to give a good impression to potential customers.
Be generous with your knowledge
Patients or clients should have access to medical information that is useful to them. This could be done by including such health information after the description of your services or facilities is placed on your website.
Another way to attract more clients and raise awareness is to let your medical professionals write articles about popular concerns and remedies. The purpose of these articles is not necessarily to discuss your products or services but to stimulate the interest of your target audience. Writing articles is also a great way to show off your expertise in the field.
Reach the top of SERP
Try to appear on social media news feeds as much as possible to get “the top of mind recall” for any patient when in need. In order to make sure your laboratory is displayed at the top when the customers reach “best laboratory in the city” or “top pathology lab for tests”, you need to focus on SEO- search engine optimization. This will include researching top performing keywords that are important in your field and including them in your website header, title tags and content.
These keywords must be representative of your brand identity and must also be integrated on your social media accounts in your hashtags, bio, and captions.
Customer service
Customer service is very important for generating more revenue, retaining, and attracting more customers. Maintaining a communication channel is very useful for spreading out the good word, building the brand and having the top of the mind recall for patients.
Make sure your call representatives are always up to date on your services and pleasant to the clients, this will prompt the customers to leave good reviews and refer your lab to their friends and family.
Conclusion
Focus on integrating these simple tips into your current strategy-if they aren’t already integrated- and notice the difference it brings to your laboratory business.
These are just a few of the tips out there to bring your laboratory to the next level, contact us to learn how we can help you move ahead in the game!
E-commerce Marketing Strategies: 4 Tactics To Increase Sales
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he presence of Internet exchange has always directed the focus of E-commerce business owners on the best strategies to generate large sales online. The covid-19 pandemic has only intensified this focus and resulted in an even larger need for digital transformation.
The practice of digital marketing plays a critical role in e-commerce business success.
In this article, you will find 5 tactics and ideas to consider when crafting your e-commerce marketing strategy that will guarantee you an increase in sales!
Let’s begin by defining Ecommerce and Ecommerce marketing before delving into the strategies outlined below.
What is eCommerce Marketing?
To start with “ecommerce” is the act of buying or selling products on the internet. Ecommerce marketing is the practice of generating awareness and traffic towards an online store.
eCommerce Marketing Tactics
eCommerce marketing is the process of driving traffic to your brand, converting traffic to sales and making your brand visible to the masses. eCommerce marketing ideas are dynamic- as the industry evolves and audiences change, your strategy must too, so that you always achieve the best ROI rates. Picking the right strategy and customizing it to bring in the results you want to see is half the battle won.
• Launch a Facebook Store
Facebook is the largest social media platform with about 2.5 billion active monthly users; therefore, a Facebook store provides you with the opportunity to market your product to a larger target audience.
Facebook allows you to both advertise and sell your products, in addition to being an easy-to-you interface. A Facebook store is completely free to setup and allows you to reach billions of people! Setting up a Facebook store is hassle-free and doesn’t take you nearly the same effort as building a new e-commerce website would.
Another advantage to setting up a fakebook store is that you don’t require a big advertising budget to play the field.
• Run An Influencer Campaign
Influencer marketing is a type of social media marketing that involves the use of endorsements and product mentions from influencers. It focuses on sharing a brand through influential people.
Influencer is a term used to denote social media accounts with a large follower base. Their focus is maintaining and building a community of people that trust and like them. This is why it is easy for influencers to bring attention to your online product via a sponsored post or recommendation. Remember, it is important to approach influencers whose content and niche is related to your field.
• Live Chat Engagement
The continuous growth in the number of e-commerce businesses has made brands think more about how to keep customers interested and thereby improve their position in the market.
Live chat is one of the most helpful tools to keep customers on the website since it guides customers through their purchase process and is available to answer any inquiry they may have. It provides customers an easy and fast access to information.
Live chat allows you to save money by spending fewer funds on representatives. With live chat, you only have to invest in the right software.
• Have a Branded Hashtag
A branded hashtag is a hashtag that is unique to a specific business. It can be a phrase or word that reflects your brand identity or it may simply be your company name. Branded hashtags are meant to promote your brand or campaign.
These hashtags can be placed in your profile Bio of your social media accounts as well as highlighted in your stories and captions. Creating your own hashtag is a great way to create buzz around your company.
Hashtags are a way of expanding your audience and if used correctly, your posts will be seen by people that are interested by your product or brand.
Ready To Grow Your eCommerce Business ?
These tactics are a great starting point for you to build on and take your E-commerce business to the next level.
Ecommerce businesses have multiple marketing strategies and tools available to them, using them the right way is what will allow you to reach your goals as an E-commerce owner.
At phoenix, our experts will help you cut through the noise and enable you to stand out to potential customers in your niche, bringing you one step closer to your vision.
